Privacy Policy

Last updated: November 8, 2026

This policy explains what we collect, why, and what you can ask us to do with it. We collect the minimum needed to ship an order and answer your messages.

What we collect

• Order data: name, shipping address, email, phone (if given), items purchased, order value.
• Payment data: handled entirely by our payment providers. We never see or store your full card number.
• Support data: the messages you send us and any photos you attach.
• Technical data: pages viewed, device and browser type, approximate location derived from IP, collected through analytics cookies when you accept them.

Why we use it

To process and ship your order, to handle returns and support, to prevent fraud, to meet tax and accounting obligations, and — only with your consent — to measure and improve our marketing.

Cookies

Essential cookies keep your cart and login working. Analytics and advertising cookies are only set after you accept them in the cookie banner. You can withdraw consent at any time by clearing cookies or using the preference link in the footer.

Who we share with

• Payment providers, to take payment.
• Carriers and fulfilment partners, to deliver your order.
• Email and analytics providers, as processors acting on our instructions.
• Authorities, when legally required.

Your rights

• Ask for a copy of your data, correct it, or delete it (subject to tax retention rules).
• Object to marketing at any time — one click in any email.
• EU/UK residents: lodge a complaint with your local data protection authority.
• We respond to requests within 30 days.

Retention

Order records are kept as long as tax law requires. Marketing data is deleted when you unsubscribe plus 30 days. Support conversations are kept 24 months.

Contact

Use the contact page and we’ll route your request to the right person.