Help & answers

Questions, answered plainly

If something below is still unclear, write to us — a person reads every message.

What is She Shines Jewelry?

A small online jewelry shop for everyday pieces in sterling silver, stainless steel, gold-tone plating and freshwater pearl. We keep the selection small on purpose: fewer designs, each one described in detail.

How do I know what the jewelry is made of?

Every product page lists the base metal, the plating (if any), the stone or pearl type, the size and the weight. If a field is still being verified, the page says so instead of guessing. We do not publish claims we cannot back with a document.

Do you sell jewelry for children?

Not at the moment. Our current pieces are designed for adults, and we do not market them as children’s products, which would require a different set of safety certifications.

Can you tell me it won’t cause an allergic reaction?

No, and we won’t pretend to. Skin reactions vary by person and depend on nickel release, plating wear and individual sensitivity. What we can do is tell you exactly what a piece is made of, and accept a return within 30 days if it doesn’t work for you.

How long does shipping take?

Estimates, not promises: United States 7–12 business days, Canada 8–14, United Kingdom and EU 8–15. These are transit estimates and can move during peak season or customs holds. You’ll get a tracking number as soon as the parcel is handed to the carrier.

What does shipping cost?

United States: $5 for the first 0.1 kg, $1.5 for each additional 0.1 kg. Europe and UK: $6 for the first 0.1 kg, $2 for each additional 0.1 kg. Free over $65 in both regions.

Do you ship outside the US and Europe?

Not yet. We currently ship to the United States, Canada, the United Kingdom and the EU. Other regions will open once we have a carrier and a returns path we can actually support.

Will I pay customs or import duties?

Orders may be subject to import duties or VAT charged by your country, and those are the buyer’s responsibility. We declare accurately and won’t under-declare a parcel.

What is your return policy?

30 days from the delivery date. If the fault is ours — damaged in transit, wrong item, a defect — we cover shipping both ways and replace or refund in full. If you changed your mind, the item must be unworn in its original packaging and you cover the return shipping.

Can I return earrings?

For hygiene reasons, earrings can only be returned if they are faulty or unopened in their sealed packaging. This is standard practice for pierced jewelry and it’s written into our returns policy.

How should I care for the pieces?

Keep them dry: take them off before showering, swimming or working out. Put perfume and lotion on first, jewelry last. Wipe with a soft dry cloth after wearing and store in the pouch provided, away from humidity. Plated pieces will eventually wear — that’s the nature of plating, not a defect.

What payment methods do you accept?

PayPal at launch, with card checkout through PayPal’s guest flow. More options will be added once the payment accounts are fully verified.

How do I reach you?

Email us and we reply within 2 hours between 09:00 and 21:00 (GMT+8), and within 24 hours outside those hours. Link at the bottom of this page.

FAQ