Returns & Exchanges

Last updated: November 8, 2026

We want you to keep only what you actually wear. If something isn’t right, tell us within 30 days of delivery and we’ll sort it out.

The 30-day window

Returns and exchanges are accepted within 30 days of the delivery date shown on your tracking record. After 30 days we can’t accept a return, but we may still offer a discount on your next order.

If the fault is ours

• Damaged in transit, wrong item, missing item, or a defect such as a broken clasp or a chain that tarnishes far sooner than the care guide says it should.
• We cover shipping both ways and replace the item. If a replacement isn’t available we refund in full, including original shipping.
• Please send photos (and a short unboxing video if you have one) so we can process it without back-and-forth.

If you changed your mind

• Unworn, in original packaging, tags attached: exchange or return within 30 days.
• You cover the return shipping; the original shipping charge is not refunded.
• Earrings cannot be returned once opened, for hygiene reasons. Unopened earrings can be returned.
• Custom engraved pieces are made for you and can’t be returned unless defective.

How to start

Message us through the contact page with your order number. We reply within 2 hours during 09:00–21:00 (GMT+8); anything sent later is answered the next morning. You’ll get a decision within 24 hours and a resolution within 48 hours of us receiving the item.

Refunds

Refunds go back to your original payment method. Card and wallet refunds usually appear in 5–10 business days depending on your bank. We’ll email you the moment we issue it.

What we can’t accept

• Items returned after 30 days without prior agreement.
• Pieces damaged by misuse — perfume, chlorine, hairspray, or force — where the product page warned against it.
• Items returned without the original packaging where the packaging is part of the product (gift sets).